Manager vs owner

This flow clarifies what managers can and cannot do compared to owners, and when to use the manager role. For role basics, see Roles; for the manager experience, see Manage (managers).

What the owner can do

The owner has full access to the organization:

• Dashboard — Overview, Schedule, Employees, Locations, Leave requests, Shift requests, Analytics, Sihtarica, Monitoring, Settings.
• Billing — Plan, upgrade/downgrade, LemonSqueezy portal, payment method. Only the owner sees and manages billing.
• Organization settings — Company name, PTO policies, and all configuration. Only the owner can access the full Settings area (company, billing, PTO policies, danger zone).
• Add/remove employees — Only the owner can add or remove employees and manage roles (worker vs manager) and locations.
• Danger zone — Reset organization data or delete the organization/account. Only the owner can do this.

After login, the owner is redirected to the dashboard (not the worker app).

What the manager can do

The manager does not see the main admin dashboard. They use the worker app (same as workers) plus a Manage tab, scoped to locations they’re assigned to:

• Manage → Analytics — View metrics for their locations only.
• Manage → Schedule — View and edit shifts for their locations; create shifts, assign workers.
• Manage → Shift requests — Approve or deny shift change requests for shifts at their locations.
• Manage → Sihtarica — View timesheets for workers at their locations.
• Manage → Tracking — See who’s checked in and on shift at their locations.

Managers may also be able to approve leave (PTO) requests (depending on configuration). They see the worker app tabs (Home, Shifts, Check-in, PTO, Timesheet, Profile) for their own data, plus the Manage tab for their locations.

What the manager cannot do

• Access the main dashboard (overview, global schedule, all employees, all locations, global analytics, etc.).
• Manage billing, subscription, or payment method.
• Change organization settings (company, PTO policies) or the danger zone (reset, delete organization).
• Add or remove employees, or assign managers to locations (only the owner can do that).
• See or manage data for locations they’re not assigned to.

When to use the manager role

Use the manager role when you want a team lead or site supervisor to handle day-to-day operations for specific locations without giving them full org access. They can run the schedule, approve shift swaps and (if enabled) leave requests, and monitor attendance for their locations — while you (owner) keep control of billing, settings, and who’s in the organization. Assign locations to the manager when adding or editing the employee (Employees → Edit → assign “Managed locations” for that manager).