Terms of Service

1. Acceptance of Terms

By accessing or using the Synqo platform (the "Service"), available at https://synqo.work, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service (the "Terms"). These Terms constitute a legally binding agreement between you and Synqo, operated as a sole proprietorship based in Bosnia and Herzegovina.

If you are using the Service on behalf of an organization, company, or other legal entity, you represent and warrant that you have the authority to bind that organization to these Terms. In that case, "you" and "your" refer to that organization.

If you do not agree with these Terms, in whole or in part, you must not access or use the Service. Your continued use of the Service after the posting of revised Terms constitutes your acceptance of such changes.

2. Description of Service

Synqo is a workforce management platform that provides organizations with tools for efficient employee and operations management. The Service includes, but is not limited to:

• Creating and managing employee shift schedules
• QR-based attendance check-in and check-out system
• Paid time off (PTO) and leave request management
• Analytics and reporting on attendance and work hours
• Employee management and role assignment
• Location and workplace management
• Timesheet generation and data export
• Real-time work hour tracking

The Service is provided on an "as is" and "as available" basis. We reserve the right to modify, update, expand, or discontinue any feature or functionality of the Service at any time, with reasonable prior notice where practicable.

Synqo offers a free plan with limited capabilities, as well as paid plans (Pro and Business) that provide additional functionality. Details about plans and pricing are available on our pricing page.

3. Account Registration and Security

To use the Service, you must create an account by providing accurate, complete, and current information. You agree to update your information promptly if it changes.

You are responsible for maintaining the confidentiality of your login credentials (email and password) and for all activities that occur under your account. You agree to immediately notify us at info@synqo.work of any unauthorized access to or use of your account.

Each account is associated with a single organization, and the user with the Owner role bears full responsibility for that organization within the system. The Owner is responsible for the accounts of workers and managers they invite or create within the Service.

We reserve the right to suspend or permanently terminate any account that violates these Terms, without prior notice in cases of serious violations.

4. User Roles and Responsibilities

Synqo employs a role-based system with different levels of access and responsibility:

• Owner: Has full access to all features, including billing management, employee management, location management, organization settings, analytics, and all administrative functions.
• Manager: Has limited management capabilities, including viewing schedules, managing employee requests, and accessing analytics within their assigned permissions.
• Worker: Has access to personal features, including attendance check-in, viewing shifts, submitting time-off requests, and viewing personal analytics.

The organization Owner acts as the data controller for all employee data entered into the system. The Owner is responsible for obtaining appropriate consent from their employees for the processing of their personal data through the Service, in compliance with applicable data protection laws.

5. Acceptable Use

By using the Service, you agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws or regulations
• Attempt to gain unauthorized access to systems, networks, or data associated with the Service
• Interfere with, disrupt, or otherwise impair the operation of the Service or the servers and networks connected to it
• Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Service
• Use automated systems, including bots, scrapers, or similar tools, to access the Service without our express written permission
• Upload, transmit, or distribute malicious software, viruses, or any harmful code
• Impersonate any person or entity, or falsely claim an affiliation with any person or entity
• Violate the intellectual property, privacy, or other rights of third parties
• Use the Service to send unsolicited messages, spam, or any harassing content

Violation of these rules may result in immediate suspension or termination of your account, without prior notice and without entitlement to a refund.

6. Subscription and Billing

Synqo offers a free plan with a limited number of employees and features. Paid plans (Pro and Business) provide expanded capabilities and are billed on a monthly basis.

All payments are processed through our payment service provider, Lemon Squeezy. By using a paid plan, you also agree to Lemon Squeezy's terms of service as they relate to payment processing.

Prices are listed on our website and are subject to change. You will be notified of any price changes at least 30 days in advance via email or in-app notification. Continued use of the Service after new prices take effect constitutes your acceptance of those changes.

Automatic renewal and cancellation:

Subscriptions automatically renew at the end of each billing period unless you cancel before the current period expires. You may cancel your subscription at any time through your account settings.

Upgrades and downgrades:

When upgrading to a higher plan, you receive immediate access to new features, with prorated billing for the remainder of the current period. When downgrading, access to higher-plan features remains until the end of the current billing period.

Per-employee billing:

Paid plans are billed based on the number of active employees in your organization. The exact amount depends on the selected plan and the current employee count.

Failed payments:

In the event of a failed payment, we provide a grace period during which we attempt to re-charge the amount. If payment continues to fail, your access to paid plan features may be suspended until the payment is successfully processed.

Refund policy:

Fees for use of the Service are generally non-refundable, except as required by applicable law. Exceptions may be granted at our sole discretion in cases of genuine issues with the Service. For refund requests, please contact info@synqo.work.

7. Intellectual Property

The Synqo Service, including but not limited to its name, logo, design, source code, software, graphical elements, documentation, and all accompanying content, constitutes the intellectual property of Synqo and is protected by applicable copyright, trademark, and other intellectual property laws.

You retain full ownership of all data you enter into the Service. By creating and uploading content to Synqo, you grant us a limited, non-exclusive license to process, store, and display that data solely for the purpose of providing the Service.

We grant you a limited, non-exclusive, non-transferable, and revocable license to use the Service in accordance with these Terms and for the duration of your subscription or registration. This license does not include the right to sublicense, modify, or distribute the Service.

Any feedback, suggestions, or ideas you provide to us regarding the Service may be freely used, implemented, and incorporated into the Service without any obligation to you, including without obligation of compensation, attribution, or confidentiality.

8. Data and Privacy

Your data remains your property. Synqo claims no ownership rights over any data you enter into the Service, including employee data, schedules, attendance records, and leave information.

We process data in accordance with our Privacy Policy, which forms an integral part of these Terms. We recommend that you carefully read our Privacy Policy to understand how we collect, use, and protect your data.

In the context of employee data processing, the organization Owner acts as the data controller, and Synqo acts as the data processor. The Owner is responsible for the lawfulness of entering employee data into the system and for ensuring an appropriate legal basis for processing.

Upon account deletion, your data is deleted in accordance with our data retention policy. You are responsible for exporting any data you wish to retain before initiating the account deletion process. Synqo provides data export functionality (CSV exports, etc.) to facilitate this.

9. Service Availability

We strive to ensure high availability of the Service, but we do not guarantee 100% uptime. The Service may be temporarily unavailable due to scheduled maintenance, updates, or unforeseen technical issues.

For scheduled maintenance that may cause significant interruptions, we will endeavor to notify you in advance within a reasonable timeframe via email or in-app notification.

We are not responsible for unavailability of the Service caused by circumstances beyond our reasonable control, including but not limited to: natural disasters, wars, terrorist attacks, pandemics, power outages, internet infrastructure failures, cyber attacks, government actions, or other force majeure events.

We bear no liability for any damage or loss arising from unavailability of the Service beyond our reasonable control.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

• Synqo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunity, or goodwill, regardless of the cause and the legal theory of liability.
• Synqo's total aggregate liability for any claim arising under or in connection with these Terms or the Service shall not exceed the total amount you paid to us in the twelve (12) months preceding the claim.
• For users on the free plan, Synqo's total liability is capped at 50 EUR.

The Service is provided "as is" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, secure, or that results obtained from the use of the Service will be accurate or reliable. You use the Service at your own risk.

11. Indemnification

You agree to indemnify, defend, and hold harmless Synqo, including its owners, employees, contractors, and partners, from and against any and all claims, actions, losses, damages, liabilities, costs, and expenses (including reasonable attorney fees) arising out of or related to:

• Your use of the Service or unauthorized use by third parties through your account
• Your violation of these Terms or any applicable laws and regulations
• Your violation of any third-party rights, including intellectual property, privacy, or other rights
• Data you enter into the system, including employee data, and any claims arising from the processing of such data

This indemnification obligation survives the termination of these Terms or the deletion of your account.

12. Termination

You may cancel your account at any time through your account settings (Settings > Danger Zone) or by contacting us at info@synqo.work.

We reserve the right to suspend or permanently terminate your access to the Service in the following cases:

• Breach of these Terms or any related policies
• Non-payment of fees due for a paid plan
• Use of the Service for illegal purposes or in a manner that harms other users
• Extended inactivity of free accounts (accounts inactive for 12 or more months may be deleted)

Effect of termination:

Upon termination or deletion of your account, your right to access and use the Service ceases immediately. Your data will be deleted in accordance with our data retention policy. We recommend exporting all necessary data before cancelling your account.

Surviving provisions:

The following provisions of these Terms continue to apply after termination: Limitation of Liability (Section 10), Indemnification (Section 11), Governing Law and Dispute Resolution (Section 13), and any other provisions that by their nature should survive termination.

13. Dispute Resolution

In the event of a dispute arising out of or in connection with these Terms or the use of the Service, the parties agree to first attempt to resolve the dispute amicably through good-faith negotiations within thirty (30) days of written notice of the dispute.

These Terms shall be interpreted and governed by the laws of Bosnia and Herzegovina, without regard to conflict of law provisions.

If the dispute cannot be resolved amicably, the competent courts in Bosnia and Herzegovina shall have jurisdiction over all disputes arising out of or in connection with these Terms.

If you are a consumer in the European Union, the mandatory consumer protection laws of your country of residence apply to the extent they provide you with a higher level of protection than these Terms. Nothing in these Terms affects your statutory rights as a consumer.

14. Modifications to Terms

We reserve the right to modify, update, or supplement these Terms at any time. You will be notified of material changes at least thirty (30) days in advance via email to the address associated with your account or through a prominent in-app notification.

Your continued use of the Service after the modified Terms take effect constitutes your acceptance of those modifications. The "Last updated" date at the top of this document will be updated with each revision.

If you do not agree with the modified Terms, you must stop using the Service and cancel your account before the changes take effect.

15. General Provisions

Entire agreement:

These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Synqo regarding the use of the Service and supersede all prior oral or written agreements.

Severability:

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms shall remain in full force and effect.

Waiver:

The failure of Synqo to enforce or exercise any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver shall be effective only if made in writing and signed by Synqo.

Assignment:

Synqo may assign or transfer these Terms or any rights and obligations hereunder without your prior consent. You may not assign or transfer these Terms or any rights hereunder without the prior written consent of Synqo.

No agency relationship:

Nothing in these Terms creates, nor shall be construed as creating, a relationship of agency, partnership, joint venture, or employment between you and Synqo.

Force majeure:

Neither party shall be liable for any delay or failure to perform its obligations under these Terms if such delay or failure is caused by circumstances beyond its reasonable control, including but not limited to natural disasters, wars, pandemics, strikes, power outages, internet infrastructure failures, or government actions.

16. Contact

For any questions, clarifications, or requests regarding these Terms of Service, you may contact us via:

• Email: info@synqo.work
• Website: https://synqo.work
• Address: Synqo, Bosnia and Herzegovina